Last Updated: March 29, 2026
The MixingBoard mobile application, website, and all related services (collectively, the "Sites and Services") are owned and operated by MixingBoard LLC ("MixingBoard," "we," "our," or "us"). MixingBoard is the brand name under which MixingBoard LLC operates this platform.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING, DOWNLOADING, OR USING ANY OF THE SITES AND SERVICES, YOU AGREE TO BECOME BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS, THEN YOU MAY NOT ACCESS AND USE THE SITES AND SERVICES.
We may, in our sole discretion, modify these Terms and Conditions at any time, effective upon posting the modified Terms on the Sites and Services, with or without additional notice to you. You are responsible for regularly reviewing information posted on the Sites and Services to obtain timely notice of such changes. If you do not agree to the amended terms, you must immediately stop using the Sites and Services.
YOUR CONTINUED USE OF THE SITES AND SERVICES AFTER SUCH POSTING MEANS YOU ACCEPT AND AGREE TO BE BOUND BY THE MODIFIED TERMS AND CONDITIONS.
MixingBoard is a two-sided marketplace platform connecting Gig Hosts (churches, event organizers, and other talent-seeking parties) with Performers (musicians, singers, and other musical talent). A single account may operate in both roles, but only one role is active at any given time.
When acting as a Host, you are responsible for:
When acting as a Performer, you are responsible for:
Users who act in both roles are bound by the obligations of each role independently. MixingBoard LLC is an intermediary platform only and does not itself perform gigs, employ performers, or guarantee gig fulfillment.
Subject to full compliance with these Terms, MixingBoard LLC grants authorized users a nonexclusive, nontransferable, nonsublicensable, terminable license to access and use the Sites and Services for your personal use. You agree not to access, reproduce, duplicate, copy, sell, re-sell, modify, distribute, transmit, or otherwise exploit the Sites or Services or any of their content for any purpose except as described in these Terms, without the express written consent of MixingBoard LLC.
MixingBoard LLC may modify, update, suspend, or discontinue the Sites and Services, in whole or in part, at its sole discretion, at any time and with or without notice.
You must create an account to use the Sites and Services. As a condition of registration, you agree to:
(a) Provide true, accurate, current, and complete information as prompted by registration forms;
(b) Maintain and promptly update the truthfulness, accuracy, and completeness of such information; and
(c) Maintain the confidentiality of your password and account credentials and accept responsibility for all activities that occur under your account.
You must be at least eighteen (18) years of age to use the Sites and Services. Creating multiple accounts to abuse platform features — including promotional offers — may result in permanent account termination.
Hosts are charged to publish gigs on the platform. The current fee structure is:
Example: A gig with three positions costs $9.99 + (2 x $2.99) = $15.97.
Pricing is subject to change at MixingBoard' discretion. Any pricing changes will be posted on the platform prior to taking effect.
If a Host adds positions to an already-published gig, the Host will be charged $2.99 for each newly added position only. No refund is issued for removing positions after payment has been processed.
Performers are not charged to apply to gigs, accept bookings, or use the messaging features of the platform.
New Hosts who have not previously published a gig may do so at no charge using the FIRST_GIG_FREE promotion. This promotion is subject to the following conditions:
All payments are processed by Stripe, Inc. By using the payment features of MixingBoard, you agree to be bound by Stripe's Terms of Service (https://stripe.com/legal) and Privacy Policy (https://stripe.com/privacy). Card numbers and sensitive payment data are stored by Stripe only and are not retained on MixingBoard's servers. Stripe processing fees are absorbed by MixingBoard LLC and are not passed to users.
All gig posting fees are generally non-refundable. Refund requests may be submitted to admin@mixingboard.com and will be reviewed at MixingBoard LLC's sole discretion.
Refund requests must be submitted within forty-eight (48) hours of the original payment transaction.
The following are not eligible for refunds under any circumstances:
All refund decisions are final and rest solely with MixingBoard LLC.
In the event of a duplicate charge or a technical error demonstrably attributable to the platform, please contact admin@mixingboard.com. Confirmed platform errors will be resolved through Stripe's refund mechanism.
MixingBoard LLC is not responsible for disputes between Hosts and Performers regarding gig performance, compensation, or fulfillment. Such disputes are exclusively between the Host and the Performer involved.
Direct messaging between a Host and a Performer is only enabled after the Performer has submitted an application to a specific gig position. Unsolicited pre-application contact is not permitted on the platform.
Conversations become read-only automatically upon:
Archived conversations remain accessible to participants in read-only form.
Users may not delete individual messages. All messages are retained as part of the platform's audit trail. Messages sent by users who subsequently delete their accounts remain in conversations, attributed to an anonymized identifier.
MixingBoard LLC retains full access to all platform messages for purposes of safety review, dispute resolution, and legal compliance. Messages are not end-to-end encrypted.
You may not use the messaging system to transmit content that is harassing, threatening, defamatory, obscene, fraudulent, or otherwise unlawful. Violations may result in immediate account termination.
Upon gig completion -- automatically triggered two (2) hours after the scheduled end time -- both the Host and the Performer are eligible to rate each other on a 1-5 star scale, with optional written review text.
Ratings may be edited within seven (7) days of submission. After this window, ratings are permanently locked and cannot be modified or removed by the submitting user.
You may not submit reviews that:
If you believe a rating submitted about you violates these Terms, you may submit a dispute to admin@mixingboard.com. MixingBoard LLC reserves the right -- but not the obligation -- to remove ratings that violate these Terms, in its sole discretion.
In addition to public star ratings, the platform collects private behavioral flags (such as no-show or late cancellation indicators) for internal platform integrity purposes. These flags are not displayed on public profiles.
The MixingBoard mobile application is available on iOS (Apple App Store) and Android (Google Play Store). Your use of the mobile application is also subject to the applicable store's terms:
In the event of a conflict between these Terms and applicable app store terms, the app store terms shall govern with respect to your use of the mobile application.
The application may request the following device permissions:
You may decline optional permissions without affecting the core functionality of the platform.
The application may send push notifications for messages, application status updates, and other platform events via OneSignal. Device tokens associated with notification delivery are shared with OneSignal in accordance with their privacy policy (https://onesignal.com/privacy_policy). You may disable push notifications at any time through your device settings.
Authentication credentials are stored in local device storage. You are responsible for the security of your device. MixingBoard LLC is not liable for unauthorized account access resulting from device compromise, loss, or theft.
We may release updates to the mobile application. Continued use of an outdated version may result in degraded functionality or loss of access to certain features. We recommend enabling automatic updates.
You may request account deletion at any time via the in-app settings. A confirmation email will be sent to your registered address. The deletion must be confirmed via the emailed link within twenty-four (24) hours.
Following confirmed deletion, your account enters a 90-day grace period during which it may be reactivated by contacting admin@mixingboard.com. During this period, your email address is anonymized in the active user database.
After the 90-day grace period, your personal data will be permanently and automatically deleted from MixingBoard' active systems. This process includes deletion of your account from our authentication provider (Auth0), removal of your device tokens from our push notification provider (OneSignal), and deletion of your profile image from file storage. Deletion may be delayed where a legal hold is in place (see Section 11.6).
The following data is retained beyond account deletion for legitimate business and legal purposes:
Your payment processing profile with Stripe, Inc. is retained by MixingBoard LLC following account deletion. This retention is maintained for fraud prevention, chargeback protection, and financial compliance purposes, and is exempt from deletion under applicable payment processor obligations. Stripe manages its own data retention obligations independently under its Data Processing Agreement and applicable law. You may contact Stripe directly at https://stripe.com/privacy to exercise any rights you may have under their terms.
Where your account is subject to an active dispute, fraud investigation, chargeback, or legal proceeding, deletion may be paused until the matter is resolved. You will be notified where a legal hold prevents timely deletion of your data.
Account deletion initiates deletion of your data from MixingBoard' own systems and, where applicable, from third-party processors as described in Section 11.3. Data held by Stripe is subject to Section 11.5. You may contact any third-party provider directly to exercise rights under their own terms.
In connection with your use of the Sites and Services, we collect the following categories of information:
Location data is collected from text you enter (city and state). This text is geocoded into latitude and longitude coordinates by Mapbox on the server side, for the purpose of enabling distance-based gig and performer search. The platform does not access your device's GPS or location services. Location data constitutes personal information under applicable privacy laws including CCPA.
We retain records of your platform activity including: applications submitted (including application message content); messages sent; gig postings and payment records; and ratings given and received. Message content is stored in plaintext.
The mobile application uses Sentry to collect crash and error reports. These reports may include limited technical information about your device and application state at the time of a crash. While no intentional collection of personally identifiable information occurs through crash reports, incidental inclusion cannot be fully excluded. Crash data is subject to Sentry's privacy policy (https://sentry.io/privacy/).
The Sites and Services rely on the following third-party providers. Each has its own privacy policy and terms of service to which your use of their services is subject:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Auth0 | Authentication and session management | https://auth0.com/privacy |
| Stripe | Payment processing | https://stripe.com/privacy |
| Mapbox | Location geocoding | https://www.mapbox.com/legal/privacy |
| Amazon Web Services | Hosting, database, and file storage | https://aws.amazon.com/privacy/ |
| OneSignal | Push notifications | https://onesignal.com/privacy_policy |
| Mailgun | Transactional email | https://www.mailgun.com/legal/privacy-policy/ |
| Sentry | Crash reporting | https://sentry.io/privacy/ |
MixingBoard LLC is not responsible for the data practices of third-party providers.
As a condition of your use of the Sites and Services, you agree not to:
By submitting any content to the Sites and Services -- including profile information, gig descriptions, applications, messages, and reviews -- you grant to MixingBoard LLC a royalty-free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, adapt, modify, distribute, and display such content in connection with the operation of the platform.
You represent and warrant that: (a) you own or have all necessary rights to submit the content; (b) the content is accurate and not misleading; and (c) the content does not infringe any third-party rights or violate any applicable law.
YOU ACCESS AND USE THE SITES AND SERVICES AT YOUR OWN RISK. THE SITES AND SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. MixingBoard LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MixingBoard LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
TO THE FULLEST EXTENT PERMITTED BY LAW, MixingBoard LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES RESULTING FROM: (A) USE OR INABILITY TO USE THE SERVICE; (B) PAYMENTS MADE THROUGH THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION; (D) CONTENT YOU SUBMIT, RECEIVE, ACCESS, OR TRANSMIT THROUGH THE SERVICE; (E) STATEMENTS OR CONDUCT OF ANY PERFORMER, HOST, OR OTHER THIRD PARTY; OR (F) ANY OTHER MATTER RELATING TO THE SERVICE.
TO THE EXTENT MixingBoard LLC IS FOUND LIABLE FOR ANYTHING RELATED TO THIS AGREEMENT OR USE OF THE SERVICE, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO MixingBoard LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
MixingBoard LLC does not perform gigs. Performers made available through the platform are not employees, contractors, or agents of MixingBoard LLC. We act solely as an intermediary to facilitate connections between Hosts and Performers.
WE HAVE NO CONTROL OVER THE QUALITY, TIMING, OR ANY ASPECT OF ANY GIG AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH ANY GIG OR THE CONDUCT OF ANY PERFORMER OR HOST. YOUR SOLE RECOURSE WITH RESPECT TO GIG PERFORMANCE IS AGAINST THE PERFORMER OR HOST INVOLVED.
You agree to indemnify, defend, and hold harmless MixingBoard LLC, its officers, managers, owners, employees, agents, successors, and assigns from and against all losses, liabilities, expenses, damages, claims, demands, and costs, including reasonable attorneys' fees, arising from: (a) any violation of these Terms by you; (b) inaccurate or untruthful content or information provided by you through the Service; or (c) any intentional or willful violation of any rights of another or harm you cause to another. MixingBoard LLC will have sole control of the defense of any such claim.
If you post content in violation of these Terms, you agree to promptly pay MixingBoard LLC One Thousand Dollars ($1,000) for each item of content posted in violation. If you display, copy, duplicate, reproduce, sell, or exploit any content in violation of these Terms, you agree to pay One Hundred Dollars ($100) per record or report so exploited. If you use automated tools to aggregate records from the Sites and Services or otherwise damage or overburden the platform, you agree to pay One Hundred Dollars ($100) per record affected.
MixingBoard LLC reserves the right to seek any available legal or equitable remedy, including injunctive relief, in addition to the above.
These Terms and Conditions, together with any other agreements, rules, and policies incorporated by reference -- including the Privacy Policy -- constitute the entire agreement between you and MixingBoard LLC regarding the subject matter herein. They supersede all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral.
These Terms and the relationship between you and MixingBoard LLC are governed by the laws of the State of Maryland, without regard to its choice-of-law provisions. You consent to the exclusive jurisdiction of the state or federal courts located in Maryland.
You agree that any claim or cause of action arising out of or related to your use of the Sites and Services must be filed within one (1) year after such claim arose, or it will be permanently barred.
All disputes arising hereunder shall be resolved by binding arbitration in accordance with the AAA Commercial Arbitration Rules, with arbitration held in Maryland before one arbitrator.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that the remaining Terms remain in full force. These Terms are not assignable by you without MixingBoard LLC's prior written consent. Failure by MixingBoard LLC to enforce any provision of these Terms shall not constitute a waiver of that right.
No joint venture, partnership, employment, or agency relationship exists between you and MixingBoard LLC as a result of these Terms or your use of the Sites and Services.
If you have any questions regarding these Terms, wish to submit a refund request, or wish to report a violation, please contact us at:
We will address any issue to the best of our abilities.
MixingBoard LLC -- MixingBoard Platform
These Terms supersede all prior versions, including those dated May 27, 2022.